Resources, News & Insights

Certis BioLabs Knowledge Hub

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At Certis BioLabs, we believe that accurate results should also be easy to understand.

This section is designed to help clients, solicitors and local authorities make the most of their reports and find quick answers to common questions.

If you have received a report and would like further clarification, or if you are instructing us for the first time, our resources below will guide you through what to expect.

Alcohol misuse in safeguarding or workplace cases

Alcohol misuse in safeguarding or workplace cases

Helping courts and employers see the full picture For legal professionals, alcohol misuse is a key concern in family law and child protection. According to the Department for Education, 73,250 social care cases in the year ending 31 March 2025 involved concerns about...

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Certis BioLabs Attends Family Law Awards 2025

Certis BioLabs Attends Family Law Awards 2025

Certis BioLabs was proud to sponsor the drinks reception at the Family Law Awards 2025, held at the Park Plaza Westminster Bridge in London on 19th November.   Nicknamed the “Oscars of Family Law”, the prestigious event brought together leading professionals from...

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Certis BioLabs Limited to offer drug, alcohol and DNA testing

Certis BioLabs Limited to offer drug, alcohol and DNA testing

Certis BioLabs Limited is delighted to announce its launch, offering drug, alcohol and DNA testing. Affordable testing will be available to members of the public, employers, healthcare providers and those who require analysis as part of a private or public family law...

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Understanding your report

We provide comprehensive testing across a range of sample types, giving flexibility based on detection windows, availability and case requirements.

Every Certis BioLabs report is prepared to meet court-compliant standards and interpreted by experienced toxicologists.

We aim to make our results clear and straightforward, but we understand that questions sometimes arise.

If you would like to discuss your report:

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You can submit a query directly to our customer service team using our online form or by calling 01235 633040. 

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A member of our team will connect you with the appropriate reporting scientist or case manager to clarify your results.

3.

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We can explain how findings should be interpreted in the context of your case or provide additional information if required for legal proceedings. 

Our goal is to ensure every client fully understands their report and feels confident in the results provided.

Submit a question about your report

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If you have received a report and need clarification, please complete our Report Query Form or contact our support team directly 01235 633040. 

We can help with: 

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Understanding test results and detection limits

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Clarifying terminology or abbreviations

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Adding context to findings for legal or safeguarding purposes

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Requesting supplementary or compound confirmation reports

Need further help?

If you cannot find the information you need here, our customer service team is available Monday to Friday, 9:00 am to 5:00 pm.

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Lets talk

Contact us now on 01235 633040 and email testing@certis-biolabs.co.uk to discuss how we can support your drug, alcohol or DNA testing needs

Call us: 01235 633040

Certis BioLabs
Address: Aspect House, The Quadrangle, Grove Business Park, Wantage, Oxfordshire OX12 9FA

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Our dedicated team will aim to respond to all report queries within one working day and update you if your queries will result in additional charges.

What Our Customers Say

Certis BioLabs delivered fast, clear results and excellent communication throughout our case.”

Family Law Solicitor, London

“From my first phone call, the team at Certis BioLabs explained everything clearly, handled my case with care and respect, and kept me informed every step of the way. The results arrived quickly and were accepted by the court without issue.”
Private Client, London

“We’ve been impressed by the reliability and professionalism of Certis BioLabs. Their reports are detailed yet accessible, and their turnaround times have consistently met tight court deadlines. They are now our trusted partner for drug and alcohol testing.”
Family Law Solicitor, Manchester

“I’ve worked with several testing providers over the years, but Certis BioLabs stand out for their communication and compassion. Their staff understand the pressures of family law cases and always ensure that both professionals and clients feel supported.”
Independent Social Worker, Midlands

“We would recommend Certis BioLabs. The customer support team went above and beyond to guide us through each stage of the testing process.”

Social Worker, Local Authority Family Services

FAQs: All You Need to Know

How do I request a clarification or further interpretation of my results?
Simply contact our customer service team using the details provided in your report or via our online query form. We will ensure your query reaches the appropriate reporting scientist.
Can I obtain a more detailed version of my report?
Yes. If you originally ordered a Standard Report, you can request an upgrade to a Compound Confirmation Report for full details of substances detected. Additional costs apply
How long are results stored?
Certis BioLabs securely stores results and supporting data in line with ISO/IEC 17025 and GDPR requirements. You may request copies or further information at any time.
Who can I speak to if I have a technical question?
Our reporting scientists and case managers are available to answer technical or interpretive queries upon request.
Where can I learn more about how testing works?
Our resource library will soon include educational articles explaining our testing methods and processes in accessible language.
Certis BioLabs
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