Resources, News & Insights
Drug, Alcohol and DNA Resources
At Certis BioLabs, we believe that accurate results should also be easy to understand.
This section is designed to help clients, solicitors and local authorities make the most of their reports and find quick answers to common questions.
If you have received a report and would like further clarification, or if you are instructing us for the first time, our resources below will guide you through what to expect.
Drug & Alcohol Testing Myths Explained
Apr 14, 2026
Alcohol misuse in safeguarding or workplace cases
Jan 8, 2026
Certis BioLabs Attends Family Law Awards 2025
Dec 15, 2025
Certis BioLabs Limited to offer drug, alcohol and DNA testing
Oct 21, 2025
Understanding your report
We provide comprehensive testing across a range of sample types, giving flexibility based on detection windows, availability and case requirements.
Every Certis BioLabs report is prepared to meet court-compliant standards and interpreted by experienced toxicologists.
We aim to make our results clear and straightforward, but we understand that questions sometimes arise.
If you would like to discuss your report:
1.
You can submit a query directly to our customer service team using our online form or by calling 01235 633040.
2.
A member of our team will connect you with the appropriate reporting scientist or case manager to clarify your results.
3.
We can explain how findings should be interpreted in the context of your case or provide additional information if required for legal proceedings.
Our goal is to ensure every client fully understands their report and feels confident in the results provided.
Submit a question about your report
If you have received a report and need clarification, please complete our Report Query Form or contact our support team directly 01235 633040.
We can help with:
Understanding test results and detection limits
Clarifying terminology or abbreviations
Adding context to findings for legal or safeguarding purposes
Requesting supplementary or compound confirmation reports
Need further help?
If you cannot find the information you need here, our customer service team is available Monday to Friday, 9:00 am to 5:00 pm.
Our dedicated team will aim to respond to all report queries within one working day and update you if your queries will result in additional charges.
What our customers say
FAQs: All You Need to Know
How do I request a clarification or further interpretation of my results?
Simply contact our customer service team using the details provided in your report or via our online query form. We will ensure your query reaches the appropriate reporting scientist.
Can I obtain a more detailed version of my report?
Yes. If you originally ordered a Standard Report, you can request an upgrade to a Compound Confirmation Report for full details of substances detected. Additional costs apply
How long are results stored?
Certis BioLabs securely stores results and supporting data in line with ISO/IEC 17025 and GDPR requirements. You may request copies or further information at any time.
Who can I speak to if I have a technical question?
Our reporting scientists and case managers are available to answer technical or interpretive queries upon request.
Where can I learn more about how testing works?
Our resource library will soon include educational articles explaining our testing methods and processes in accessible language.
Get in touch
Lets talk
Contact us now on 01235 633040 and email testing@certis-biolabs.co.uk to discuss how we can support your drug, alcohol or DNA testing needs
Call us: 01235 633040
Email: testing@certis-biolabs.co.uk
Certis BioLabs
Address: Aspect House, The Quadrangle, Grove Business Park, Wantage, Oxfordshire OX12 9FA